Question 1

Do I need insurance?

Accepted Answer

All travellers need travel insurance. At a minimum you should take out travel insurance for emergency medical expenses, emergency medical repatriation, and repatriation of mortal remains. Further insurance can and should be taken out to cover lost belongings and other travel related incidents such as change or cancellation of trips and flights, delayed or lost luggage, and other medical costs. Please speak to your insurer or medical professional to discuss insurance requirements and any pre-existing conditions.

Question 2

Is it possible to customize or extend my tour?

Accepted Answer

Absolutely! You can customize or extend your tour, including adding extra days or sites. We also offer bespoke tours tailored to your group. Contact us to discuss your requests.

Question 3

What happens if a tour is postponed or rescheduled?

Accepted Answer

While we strive to keep all tours on schedule, sometimes a tour may need to be postponed or rescheduled. In such cases, we will work with you to arrange new dates or provide a credit towards a future tour. We may also offer alternative options such as a private tour with our local guides.

Question 4

Do I need a valid passport when I book?

Accepted Answer

You do not need a valid passport at the time of booking. You will need to provide a copy of your passport information page at least 60 days prior to the tour starting. Your passport should have at least six (6) months before expiry left at the end of the tour.

Question 5

Staying connected

Accepted Answer

Most hotels will have easily accessible WiFi. You can also get a local sim or travel sim for most countries when you arrive at the destination airport or before your leave your home country. Another option could be an eSim. Please speak to your network provider about international data plans when travelling.

Question 6

Packing information

Accepted Answer

You should pack light depending on the destination and time of year. Many travellers take more clothing and items than they need or use during their trip. Comfortable clothes and footwear are essential, as well as sun protection. You may also wish to pack a water bottle or water bottle cooler bag (these can be easily purchased online). Travel adaptors and chargers should not be forgotten. Luggage is typically limited to one standard suitcase and one piece of hand luggage per person.

Question 7

Smart Traveller

Accepted Answer

Any Australian traveller should register their trip on Smart Traveller with the Australian Government. This allows the government to be able to contact you and provide assistance if something happens during the trip, either at home or near your destination country. Other countries may have a similar program and trips should be registered where possible.

Question 8

What level of fitness is required for the tour?

Accepted Answer

A general level of fitness is needed. You should be able to stand and walk for extended periods. Our tours include meal and rest breaks. Contact us if you have health concerns to find the best tour for you.

Question 9

Can I upgrade my hotel or cruise?

Accepted Answer

Yes, we can assist to arrange a room upgrade for any of our hotels or cruises. These requests would incur an additional cost. Standard rooms will accommodate 2-3 adults. Most of the cruises will accommodate 2 adults only. Additional rooms can be reserved as needed. Please contact us to discuss your requirements.

Question 10

Are tips covered in the tour price?

Accepted Answer

Most tips are covered in the tour price, but tips for your guide, local guide, and personal expenses are not. Check your trip itinerary or booking form for details.

FAQs

Do I need insurance?

Is it possible to customize or extend my tour?

What happens if a tour is postponed or rescheduled?

Do I need a valid passport when I book?

Staying connected

Packing information

Smart Traveller

What level of fitness is required for the tour?

Can I upgrade my hotel or cruise?

Are tips covered in the tour price?

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